F.A.Q.

Our chains are made of 925 silver and are sourced from our long trusted suppliers in Canada.

Our jumprings are crafted from a variety of metals from 9ct gold, 925 Silver, 999 fine silver, gold plated silver, stainless steel and titanium.

If you are worried about allergies or if you have a silver allergy do not hesitate to contact us and we can create something hypoallergenic for you.

All of our leaves, discs, drops, squares and dog tags are crafted from stainless steel and aluminium. Both metals are hypoallergenic materials.

We also carry 9ct yellow gold, silver and surgical steel ear hooks.

For custom orders of white gold, rose gold or 18ct yellow gold ear fixings for pierced and non-pierced ears to add to your custom design please do let us know and we would be more than happy to accommodate your needs.

For all custom orders please allow 10 working days for order completion. If speciality fixings or gemstones are required for your order we will access the lead time order by order bases.

If you need to add something to your order, please contact us immediately. Once we have processed your order, we will be unable to make any changes.

“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”

“If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account. If you do not have PayPal, you can easily sign up at www.Paypal.com

After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am will not be shipped out until the next business day. If you order after 11 am on a Friday, your order will likely be shipped out on the following Monday.

During sale periods, discounts will not apply to ‘’Build your own’’ products and already marked down products.

Free Shipping on all orders only at promotional times. 

10% off your first purchase. This does not apply to sale items.

Our gift boxes are filled with treats from carefully selected Irish businesses and are not available to purchase at this time. For more information on the Designers we work with check out our Gift Boxes page.

Our gift Boxes are only available with every order over €60.00 (this total does not include shipping costs)

Receive a luxury gift box with a wide range of items with orders over €100.00 (this total does not include shipping costs)

*Please note that the items in our Gift Boxes are subject to availability and the selection varies from gift box to gift box. “

We cannot guarantee that if you order twice from us over €60.00 or €100.00 (this total does not include shipping costs) that the gift boxes will contain different items. We also cannot guarantee that the gift boxes will contain the exact same items.

 If you have an Irish business based in handcrafted items and you would be interested in being featured in our gift boxes please feel free to contact us.

After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am will not be shipped out until the next business day. If you order after 11 am on a Friday, your order will likely be shipped out on the following Monday.

At this time we are unable to calculate import duties, customs and taxes.

As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

For more information on import duties, customs and taxes check your local mail carrier for details.

SHIPPING RATES & DELIVERY

Products not on promotion (see section 4) can be returned for an exchange or store credit within 14 days of delivery. 

Please check our Returns policy for updates on returnable and non-returnable items. 

The customer is responsible for return shipping for all domestic and international orders. Please contact Customer Support to schedule the return. Expedited shipping charges are non-refundable.

Receive a damaged item? Please reach out to our Customer Support team within 24hours of order delivery at ainec@live.ie and they will help resolve the issue. 

Unfortunately not at this time, our studio is closed to the public. However you can find our products in a number of Irish retailers. Please see our Stockists page/list.

If you have a retail space and you would love to stock our products please do not hesitate to contact us.

We’re here to provide you with the info and services you need & answer any question you may have. Contact Us